As our store is in Auckland both the website and the physical store will operate under Auckland's Alert Levels whenever they change. A guide to what the different levels mean for you as a customer are below.
most importantly, regardless of what Level we are at, please stay home if you are sick, and continue to scan the NZ Covid Tracer App codes.
Level 1 - Store and website operate as normal.
Level 2 - Store and website operate as normal. Please ensure you stand 2m away from staff and other customers while in store. In some instances this may mean waiting outside until the amount of people waiting in store has lessened. All customers entering the store may be required to either scan the QR codes displayed in store, and/or manually give their contact details to staff for contact tracing.
Level 3 - Physical store is closed but website and film drop off box operational as normal. All films dropped off will be collected every morning and processed online where applicable. Online orders and prints can be collected in store (strictly by appointment only), or couriered. No passport or visa photos can be taken in store during Level 3. Please allow for some delays in processing times.
Level 4 - Store and film drop off box are closed. Website orders for both prints and products can be placed, but orders will not be fulfilled until we return to a lower Level. Emails will be periodically checked from home, so you can contact if you have any enquiries.
Please be aware that like everyone, we are experiencing delays in getting stock, so special order items may take longer than usual, and stock may sell out quickly if we cannot maintain stock with our suppliers.
Thank you and stay safe!